Privacy Policy
1. Our Commitment to Privacy
SynerQi is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and share personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Privacy and Personal Information Protection Act 1998 (NSW).
2. What Information We Collect
We may collect personal information such as:
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Name
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Date of birth
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Email address
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Mobile number
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Health information and treatment notes
This information may be collected when:
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you book an appointment online
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you complete a new client or consent form
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you attend an appointment with the practitioner
3. Why We Collect Your Information
Your personal information is collected to:
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provide health services and treatment
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maintain accurate clinical records
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manage appointments and communication
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issue invoices and manage payments
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comply with legal and professional obligations
4. Storage and Security
Your information is stored securely using the Cliniko practice management system:
https://www.cliniko.com/security/
Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
5. Sharing Your Information
Your information may be shared:
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with your consent, with other health professionals involved in your care
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where required or authorised by law
Your information will not otherwise be disclosed without your permission.
6. Access and Correction
You may request access to the personal information held about you.
You may also request corrections if your information is inaccurate or outdated.
Requests can be made using the contact details below.
7. Record Retention
Health records are retained in accordance with legal and professional requirements. In most cases, records are kept for at least 7 years from the last entry, or longer where required by law. Records relating to minors may be kept until the individual turns 25 years old.
8. Communication
We may contact you using the details you provide:
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SMS for appointment reminders
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SMS or email for appointment confirmations
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Email for invoices
You may request to opt out of any of these communications.
Your contact details may occasionally be used to send practice updates or marketing information. You may opt out at any time.
9. Overseas Data Storage
Some electronic service providers used by the practice may store data on secure servers located outside Australia. Reasonable steps are taken to ensure these providers comply with privacy standards consistent with Australian law.
10. Privacy Complaints
If you have concerns about how your personal information has been handled, please contact us.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
11. Contact Us
For privacy enquiries, access requests, corrections, or complaints:
SynerQi
Email: reception@synerqi.com.au
Phone: (02) 4647-8079
